Throughout high school and college, Vince worked in the hospitality industry at restaurants and hotels. It was through those years of experience where he learned how customers treat service industry people, and how service industry people treat customers. He learned how to deliver good customer service and the rewards for doing so, and also how to recognize what bad service looked like and how easy it was to lose a customer. As a graduate of the Hotel, Restaurant, & Tourism Administration program at the University of South Carolina, Vince went to work for Marriott International for 9 years. It was here that he learned how to earn customers for life, how to empower employees to care for customers, and how to communicate with people in the business world. After 15 years in the hospitality industry, Vince took his passion for technology and combined it with his hospitality and customer service background to form Anchor Network Solutions – with the goal of giving small business owners something they weren’t used to: IT consulting and support from people that could speak plain English, communicate effectively, and provide a high level of customer service. Vince is the CEO of Anchor Network Solutions, a Denver-based Managed IT service provider and technology consulting firm founded in 2002. His firm delivers big business technology on a small business budget and with white glove service to its clients. A CompTIA Managed Services Trustmark holder, Anchor provides technology consulting services to small and medium-sized businesses in Colorado and around the country. The company is nationally recognized and was ranked #4 on the MSPmentor Small Business 100 IT service provider list and has been featured in PCWorld, Business Solutions Magazine, and The Denver Post for the service they deliver. Vince is a frequent presenter at IT conferences, and in recent years has been recognized by MSPmentor and SMB Nation as one of the top small business technology executives, and for his participation and contribution to the SMB IT community. You can connect with Vince at: [email protected] http://www.linkedin.com/in/vincetinnirello https://twitter.com/vtinnirello