Jerry Thibeau is the president and founder of Phone Ninjas, a company focused on helping dealerships improve phone skills. Jerry is a 27-year automotive veteran and has earned the nickname “The Phone Ninja” for his ability to turn even the hardest of phone shoppers into real appointments that show. Having personally listened to and provided coaching feedback on more than 10,000 sales calls, Thibeau is the industry’s best and brightest when it comes to evaluating a phone conversation. In 2011, Jerry logged 142 flights over a span of 40 weeks speaking at dealerships, dealer associations and key industry conferences. Jerry has written countless articles for the industry and is an active blogger on all the popular automotive social media sites. His company, Phone Ninjas, provides ongoing training to hundreds of dealers across the nation. The Phone Ninjas Phone Skills Index (PSI Score) has become the industry standard for evaluating the effectiveness of a phone conversation. Jerry’s success with clients has made Phone Ninjas one of the hottest and fastest-growing companies in the automotive sector. Phone Ninjas was a recent winner of the PCG Spotlight Awards for one of the top five products at NADA 2012.